| |
|---|
| Will BerryStats modify my database? | While the core view that BerryStats operates from is technically an addition to your BES database, in no way does it modify any of the data in the database anywhere. You only need to provide BerryStats with a read-only user account in order for it to provide statistics and reporting. |
| I'm trying the LDAP authentication piece, but I can't get it to work! | Some people have had luck with the LDAP string of 'domaincontroller/dc=yourdomain,dc=com (etc.) - also, be sure to add a user account into your configuration page that has the ability to read this structure. Make sure you use the format: user@yourdomain.com or yourdomain\user. |
| I'm having troubles with BerryStats - - to whom can I turn? | I would highly recommend going to the forum thread on www.blackberryforums.com (the link is in the links list on the left) - I hang out there and will try to answer your question the best that I can...or use the contact link at left - - - I prefer the BerryStats thread, however. |
| I can't seem to add users, delete, etc. What's up? | Make sure that you install the BESUserAdminClient tool from Research in Motion. if you don't have this installed, you cannot perform any user administration functions (which is half of BerryStats, really). |
| What do I need to have enabled in order to get Self-Service to work? | You must have LDAP enabled. By default, a member of the 'Domain Users' group who has a BlackBerry (and an email address assigned in AD) will be able to log into BerryStats and get to the Self-Service portal. |
| Will this support GroupWise and Notes in addition to Exchange? | Yes, although I have not spoken with anyone who was using GroupWise as of yet...specifically, the user admin client functions need to be tested on that platform. |
| When installing the BESUserAdminClient utility on my BerryStats server, what do I need to be aware of? | You need to install it with the SQL ID and password (you are prompted during the installation) |
| Do I have to install the BESUserAdminClient Service on ALL my BES servers? | You need to install the BESUserAdminClient service on any BES server that houses users you wish to administer. So in short, it's best if you install the service on ALL of your BES servers. |
| In .59 I have 'Domain users' as a member of my BerryStats self-service group, but it won't seem to allow my users to get in. What's wrong? | I've not quite determined what is the cause of this, although creating a smaller subgroup and adding it to the self-service group seems to do the trick...since it is a new feature, you may run into some quirks. |
| I have Exchange 2007 but the View doesn't seem to pull in my entire Exchange server name. What must I do to fix this? | Change the following in your view: "SUBSTRING(CAST(dbo.UserConfig.ServerDN AS varchar(100))" to "SUBSTRING(CAST(dbo.UserConfig.ServerDN AS varchar(103))" - this should help. |
| What's the difference in the user roles in BerryStats? Are these the same as the BlackBerry Manager user roles? | These roles are isolated only to BerryStats. The Administrators role gives access to all configuration options for BerryStats. Helpdesk Role does not allow BerryStats configuration The Reporting role is not that different than the HelpDesk role (now that the besuseradminclient config options have been added). The self-service role can only make approved modifications to their own device. |
