Operating across the UK, I am focused on providing professional high quality services by delivering what has been agreed, utilising over 12 years of global industry experience and ultimately achieving customer satisfaction. These standards are being met through:

• taking a flexible, straightforward and cost effective approach (commencing with half-day health checks and gap analysis)
• putting you, my customer and your needs first
• listening to you, my customer and establishing clear ‘Terms of Reference’
• checking my understanding of your needs and setting ‘proper’ expectations
• utilising and building on your current processes
• providing customised, practical solutions aimed at maximum ‘value add’ in line with your individual business needs and requirements
  
• focusing on deliverables, organisational improvements and results

LinkedIn Profile

I firmly believe that quality management and the management of other subject matters such as health & safety and the environment is just good business management practice: having control through a chain of agreed, documented processes. It’s essentially about everyone involved learning what’s being done well through a process of reviewing and doing it better, seeking to achieve consistent delivery, continuous improvement and ultimately satisfying customers, stakeholders and all other interested parties. Everyone within each business is responsible for their own contribution in achieving this. High performing, efficient organisations have a clear identity, understand their goals and permanently strive to get things right first time. They also have a clear, communicated and understood strategy and direction that can be delivered, effectively operate processes and look to continually embed improvements.

---

I am also a Chartered Member of the Chartered Quality Institute and a Chartered Quality Professional (MCQI CQP) and in addition I hold a Post-Graduate Diploma in Human Resource Management with the Chartered Institute of Personnel and Development.