HomeAbout UsServicesPartnersWhy Train with Us?The EdgeContact UsFAQLinks | Frequently Asked Questions2. Can anybody work in a call center?? 3. I don't have any call center experience. Can I still get a call center job? 4. I didn't finish college. Can I still work in the call center industry? 5. I can't speak English that well. What are my chances? 6. What is Call Center Core Skills Training? 7. What is American Accent Training? 8. What's the difference between inbound calls and outbound calls? 9. What can I learn if I enroll for the call center training workshop? 10. Will I get hired once I finish the workshop?
Answers1. What is a Call Center? A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. 2. Can anybody work in a call center? Yes. Most Call Centers are Equal Opportunity Employers. They accept people 18 years old and above (usually no age limit), regardless of race, creed, religion, educational attainment and previous work experience. As long as you can communicate clearly and you can understand English, you're hired. 3. I don't have any call center experience. Can I still get a call center job? Yes. Even fresh graduates are welcome to apply. 4. I didn't finish college. Can I still work in the call center industry? Yes. Your education would not be much of a factor if you are seeking entry level employment in Call Centers. Having a degree however, will increase your chances in moving up to a higher position, like an Operations Manager or Call Center Manager. 5. I can't speak English that well. What are my chances? Not good. Although Call Centers overlook a lot of other things, this is THE most important part of being in the industry. If you can't speak English, you won't get the job. 6. What is Call Center Core Skills Training? Call Center Core Skills Training is made up of the fundamental skills call center agents use everyday to make a difference. These are American Accent Training, Customer Service, Telephone Sales and Job Application. These four skills are the most important when starting out in the Sunshine Industry. 7. What is American Accent Training? American Accent Training teaches students how to talk the American Way, using Intonation Patterns and Liaisons. When a standard language and pronunciation are defined by a group, an accent may be any pronunciation that deviates from that standard. However, accent is a relative concept, and it is meaningful only with respect to a specified pronunciation reference. For example, people from New York City may speak with an accent in the perception of people from Los Angeles, but people from Los Angeles may also speak with an accent in the perception of New Yorkers. Americans hear British people speaking with an accent and vice versa. 8. What's the difference between inbound calls and outbound calls? AnInbound Call is a call made by the customer to the service. These services are often billing, inquiries, complaints, and directory assistance. So basically, the call center agentreceives the call. An Outbound Call is a call the agent makes to a customer. The agent dials out and makes the call. 9. What can I learn if I enroll for the call center training workshop? You will learn all the core skills necessary for you to not only make it in the Call Center Industry, but also be successful if you choose to stay and build your career with the company of your choice. 10. Will I get hired once I finish the workshop? We will endorse your resume to our partners, but ultimately its up to you on how much you want the job. We can teach you everything we know, but you have to practice everyday and do the exercises we give you. Completing the workshop is not a one way ticket to a job. You still have to work hard for it. |