Zoom Guide for Students

• The first time you use Zoom, the app will download automatically, but don't wait until your first class meeting. Download and install Zoom's software and test your audio and video well in advance.

• Everyone at the University of Southern Maine has access to a pro-level Zoom account. Always use your maine.edu account and the Zoom Desktop software or Tablet/Mobile App to ensure access to class meetings and pre-assigned breakout rooms.

• Click here to download the Zoom mobile and tablet apps, the Chrome and Firefox extensions, and the Microsoft Outlook Add-in.

• If you experience any issues, contact the Technology Support Center.

• You can edit your maine.edu Zoom settings via the MyUSM Portal Zoom LaunchPad button, or at maine.zoom.us, which will also display a "Download Now" option if you haven't downloaded the Zoom Desktop app.

• Limit your Zoom browser use to changing meeting settings or customizing your profile, and use the app to join all class meetings.

• Zoom is integrated with Brightspace. If your course meets through Zoom, you should receive the link via email, a Brightspace Announcement, or find it posted in your course.

• Recorded Zoom classes will be available in your Brightspace course site via Tools > Zoom, or Tools > My Media (Kaltura).

• For your Cloud Recordings to be automatically copied to My Media, you must create the meeting with your maine.edu Zoom account.

• You also must be logged into the Zoom app with your maine.edu account during the meeting.

• Zoom Cloud recordings are NOT permanent but they're automatically copied to Kaltura/My Media.

• Click here to view our Kaltura Guide for Students.

When sharing your screen to open/play media, you must click Share sound before clicking Share so all participants can hear the audio. This also applies to sharing your screen in a Breakout Room.

When using the Interactive Whiteboard in Breakout Rooms, you must click Save in the floating Tools menu at the top of the Interactive Whiteboard to save and share it with your instructor upon return to the main room.

To share Interactive Whiteboards, click Save in the floating Tools menu, click Show in Folder, and retrieve the file from the Zoom folder on your computer.

• Your instructor may ask you to use the Raise Hand feature to ask questions or participate in class discussions. You can find Raise Hand in the Reactions menu in the toolbar at the bottom of your Zoom window.

• The other Reactions above Raise Hand can help you express yourself without interrupting. Keep it professional, and use them sparingly to avoid distracting classmates and instructor.

• Raise Hand and Reactions appear in the upper left corner of your self-view . You can click Lower Hand to remove the hand image. Reactions disappear after ten seconds.

Click the three dots in the upper right corner of your own video and choose HIde Self View when you're in a class meeting, and you'll find it easier to pay attention. It's also much less mentally taxing when you aren't checking your video, which is almost unavoidable.

• The USM Learning Commons has developed a series of videos for USM students called Learning With Zoom. Please review these videos if you're new to Zoom or would like to learn how to use advanced features to up your game for study groups, class presentations, polls, and other collaborations.

• The videos live in a Brightspace module, so you should feel right at home. As an extra bonus, complete the Zoom module, and add it to your Badgr Backpack to share your expertise with the world.

• View Zoom's Getting Started Guides, FAQs, and Video Tutorials. Zoom's staff respond quickly to requests for help submitted via their online contact form.

• Contact USM IT at 207.780.4029 or help@maine.edu

• Schedule a Technology Assistant appointment with USM's Learning Commons.

• Click here to view our Kaltura Guide for Students.

• Zoom sessions can be expected to be FERPA compliant, and Zoom recordings that are made to the cloud will be FERPA compliant.

• The processed recordings are to only be posted to a platform accessible by students enrolled in the class or those who need to see the recording in order to perform their job (e.g., not posted to public web sites or social media, etc.).

• Please refer to the UMS FERPA Compliance Guidelines for more information.