HOW TO GET TECHNICAL SUPPORT

 

Pickup-Repair-Return Service or On-Site-Repair Service

• Technical Support on Desktops, Laptops, Workstations Servers and Printer, Router and Firewall Installation & Configuration, Networking Setup and Repairs, Virus, Worms, Trojans, Spy ware Detection and Removal, Data Recovery Services, Broadband Installation, Microsoft Windows Installations, and Printer Configuration and Upgrades e.t.c. 

 

Pricing is based on number of workstation or number of incidents.

 

Technical Support: Call +256 782 431 851

Available 24hrs, 7 days a week. An expert staff will provide you with hardware and technical assistance

Customer Support: Call +256 752 431 851/+256 714 431 851

Available 24hrs, 7 days a week to assist you with any inquiries, up-to date product and service information.

 

Online Support

     : Email ask-wertsoft@wertsoft.com, vodundo@wertsoft.com

 

Technical support is available electronically. We make it easier for customers to obtain support with immediate email solution to their problems.

 

 

WERTSOFT’S SERVICE LEVEL AGREEMENTS

 

Our Service Level Agreements (SLA) define the services, primary jobs, responsibilities of each group, the methods for delivery of support services; the process for problem resolution, the limitations of service support levels, and the anticipated frequency and measurements (metrics) that will be applied against specific systems/projects. The measurements determine performance and reliability impact (whether performance meets or exceeds expectations). The measurements must also be reasonable and achievable. These measurements are reviewed by the management of both “parties” to ensure performance is maintained within the range of stated goals.

 

Why SLA’s

 

• Access to our Experienced, Certified engineers who provide the support, repairs and installations.
• High priority response
• Reduced total cost of ownership
• Guaranteed spare part stock for Service Level Agreement Customers
• Linkage to the vendors’ technical systems for technical support
• Flexible Technical support options and extensions are available to our clients
• Monthly scheduled maintenance.

• Single point of contact for accountability, which enhances problem history tracking to help with trend analysis and management. Our well-established maintenance plans and options simplify customer’s budget planning.
• Earlier problem determination and timely solutions that eliminate system downtime and loss of revenue.
• Remote troubleshooting via Telephone support, or e-mails.
• Quarterly performance reporting and Quarterly technical forums with Wertsoft’s Engineers

 

TYPES OF OUR SERVICE LEVEL AGREEMENTS

                                           

• FULL SERVICE MAINTENANCE AGREEMENT- DOCUMENT TECHNOLOGY
• ONSITE PREVENTIVE MAINTENANCE AGREEMENT
• Managed Security Services (Firewall, VPN)