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1. Why do I have to log in to SOINmail when I am logged into SOIN already? – SOINmail should require no additional password when the user is already logged into SOIN. If this occurs, please contact Schools-On-I-Net and provide your name, school and login name.
2. My child’s name is misspelled – how can I correct this? -Although most of the child’s demographic information can be changed by logging in as a parent, switching to the child and updating the profile under My Links>My Profile, the actual name of the student cannot be changed this way. You must call the school office for assistance.
3. How do I log –in to my child’s account? -When logged in as a parent, under the ‘My Children’ icon, click on the red arrow, and then the child’s name.
4. When I log in to my account, I cannot access my child’s account, why? --Please notify the school if your child is not listed under the ‘My Children’ icon as described above in #3.
5. How can I forward my SOINMail to another account? -In SOINmail, at the ‘Options and Styles’ dropdown at top right corner, select ‘Forwarding’ option. Enter the email address in the field under ‘Forwarding’.
6. How can I save forwarded emails? -On the same forwarding screen described in #5, check the box ‘keep a copy in SOINmail’
7. I have my SOINMail e-mails currently forwarding to my yahoo account. I need to change it to another account. Could you please let me know how I could do that? -See #5, then add or change the new email address
8. I am trying to change my password. However, I am asked a security question before I can change it. What is my security question? -You need to choose your own security question. Make sure it is something easy for you to remember, with the correct answer, of course.
9. How can a student email all students in a class, grade, section, etc? -Student email addresses are not provided to students. They can share their own with each other.
10. I sent an e-mail, and it told me it would send a copy to my 'sent' mail but I cannot find it. Where is it? -There must be ‘sent’ folder already created for sent emails to be saved. Otherwise, sent emails are lost. Create a ‘Sent’ folder to resolve this.
11. Why is it when I click on a person's e-mail address the write screen pops up but puts the name of the individual that I want to send the e-mail TO in the BCC line? Why isn't the selected e-mail address placed in the "TO" field? -This is a security feature in SOIN, so if there is a group of recipients, they cannot view each other’s email addresses.
12. I can’t remember my security question, how can I reset my password? -Notify the school during office hours for assistance.
13. How do I view my child's report card?
Parents have access to their children's report cards.
Login to your parent account (make sure you are logged in as a Parent)
From your homepage, click on the Report Card View link on the left hand side menu
Click on the View link next to your child's name and report card type.
A PDF (portable document file) will open displaying the report card.
To print, click on the printer icon
To save, click on the diskette icon to save to your computer.
The school sets a publishing date for each reporting period (semester, trimester or marking period). Before the publish date, parents and students will see the words "Not Published"
After the publish date for the current reporting period, the "View" link will be shown.
Report cards are available for viewing for the current reporting period only. Once the reporting period changes, the View link disappears and the Not Published term appears.
On Hold - If the school has put your child's report card on hold, ie, you will not be able to View the report card. Instead you will see the words On Hold where it used to say Not Published. Please call the school office for information on how to lift the hold.
Note: Parents can only see report cards that have been published for the current reporting period or marking period.
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1-FAQs |