1. Why do I have to log in to SOINmail when I am logged into SOIN already? – SOINmail should require no additional password when the user is already logged into SOIN. If this occurs, please contact Schools-On-I-Net and provide your name, school and login name.
2. My child’s name is misspelled – how can I correct this? -Although most of the child’s demographic information can be changed by logging in as a parent, switching to the child and updating the profile under My Links>My Profile, the actual name of the student cannot be changed this way. You must call the school office for assistance.
3. How do I log –in to my child’s account? -When logged in as a parent, under the ‘My Children’ icon, click on the red arrow, and then the child’s name.
4. When I log in to my account, I cannot access my child’s account, why? --Please notify the school if your child is not listed under the ‘My Children’ icon as described above in #3.
5. How can I forward my SOINMail to another account? -In SOINmail, at the ‘Options and Styles’ dropdown at top right corner, select ‘Forwarding’ option. Enter the email address in the field under ‘Forwarding’.
6. How can I save forwarded emails? -On the same forwarding screen described in #5, check the box ‘keep a copy in SOINmail’
7. I have my SOINMail e-mails currently forwarding to my yahoo account. I need to change it to another account. Could you please let me know how I could do that? -See #5, then add or change the new email address
8. I am trying to change my password. However, I am asked a security question before I can change it. What is my security question? -You need to choose your own security question. Make sure it is something easy for you to remember, with the correct answer, of course.
9. How can a student email all students in a class, grade, section, etc? -Student email addresses are not provided to students. They can share their own with each other.
10. I sent an e-mail, and it told me it would send a copy to my 'sent' mail but I cannot find it. Where is it? -There must be ‘sent’ folder already created for sent emails to be saved. Otherwise, sent emails are lost. Create a ‘Sent’ folder to resolve this.
11. Why is it when I click on a person's e-mail address the write screen pops up but puts the name of the individual that I want to send the e-mail TO in the BCC line? Why isn't the selected e-mail address placed in the "TO" field? -This is a security feature in SOIN, so if there is a group of recipients, they cannot view each other’s email addresses.
12. I can’t remember my security question, how can I reset my password? -Notify the school during office hours. |
Parent FAQs |