Frequently Asked Questions (Online Testing Help System)

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Frequently Asked Questions

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FAQ: Am I notified that a test has been completed?
FAQ: Are all Ramsay Corporation tests available online?
FAQ: Are notification emails sent to examinees?
FAQ: Are test results available to examinees?
FAQ: Are test takers required to enter demographic data?
FAQ: Can examinees take a test from home?
FAQ: Can I get Sample Tests?
FAQ: Can I move an administrator to another account?
FAQ: Can I print the test review page?
FAQ: Do examinees have access to the test review page?
FAQ: How can I practice test administration?
FAQ: How do I change the role of an adminstrator?
FAQ: How do I determine what qualification score to use?
FAQ: How long will unused tests remain in my account?
FAQ: How many sub-accounts can I create?
FAQ: How soon after test completion are test results available?
FAQ: How soon are the tests available after placing an order?
FAQ: I am logged in but do not see any tests assigned to me. What should I do?
FAQ: I assigned a test to an examinee who did not take the test, can I get this assignment back?
FAQ: I forgot my password, what do I do?
FAQ: Is there a limit to the number of users I can create?
FAQ: There was a "fatal error" while testing, what does this mean?
FAQ: There was a "fatal error" while testing, what do I do?
FAQ: What demographic data is collected for test takers?
FAQ: What does "entry type" mean?
FAQ: What does a status of Pending, In Progress, or Complete mean?
FAQ: What does the Start Testing link do?
FAQ: What happens if I delete an account?
FAQ: What happens if I delete a user?
FAQ: What is demographic data used for?
FAQ: What is procotoring?
FAQ: What is the local percentile rank?
FAQ: What is the national percentile rank?
FAQ: What tests are available in the review tests page?
FAQ: Where can I find my manuals?
FAQ: Who has access to demographic data?
FAQ: Why does a user's password say 'User Defined'?
FAQ: Why do examinees always have to verify their information?
FAQ: Why do some exmainees have the option to "View Responses" and others have "View / Edit Responses"

Help and Support

For additional help and support during normal business hours (8AM - 5PM ET) call our office at (412) 257-0732.

After hours please use the "Ask a Question" form on the Online Testing home page.

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