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Items covered in this FAQ for Word Challenge
How to install and play the game
The game does not load
How to invite friends
The game does not load when I access it on AOL
Ranking Types
The Bonus Round is not available in Challenge Mode
My score after playing the Challenge Mode is not saved
How many different six letter words are there?
How many different words are available all in all?
What do the icons mean?
What are the dictionaries available in the game?
Why are some of the dictionaries labelled with "beta"?
What are the differences between the English and the English TWL dictionaries?
Why are names and places not included in the dictionary?
Is it possible to view rankings by country/world?
Is it possible to reset my score?
My score is not saved
My latest score does not show in my friends score chart
How does the scoring system work?
Why is there no pause function?
Cheating
Where can I make suggestions to improvements?
I'm stuck and can't find an answer on this FAQ
How to install and play the game
Q: What do I need to do to play this game?
A: This game can currently only be played on the Facebook platform. If you do not already have a Facebook account, you need to create an account by clicking on this link: http://www.facebook.com/
Once you have created an account, go to this page, from where you can install the application and play: http://apps.facebook.com/wordchallenge/gameinfo?pf_ref=x1011
The game does not load
Q: The game does not load. I have tried upgrading my Flash Player but it does not change anything.
A: If you are having issues loading the game, please try the following:
- If you are using Internet Explorer (IE):
- Open the 'Tools' menu
- Select 'Internet Options'
- Under 'Browser History ', click 'Delete'
- Under 'Temporary Internet Files', click 'Delete Files'
- Click 'Close', then 'OK'
- Try launching the game again, this will force your browser to re-download it
- If you are using Mozilla Firefox:
- Open the 'Tools' menu
- Select 'Clear Private Data'
- Untick all options except 'Cache'
- Click 'Clear Private Data Now'
- Try launching the game again, this will force your browser to re-download
- If you are using a download manager, your computer might be attempting to download .bin files when you try to start the game. To fix this, change the settings in your download manager to exclude .bin files as downloadable files.
Q: How do I invite my friends to play the game?
A: There are several methods to invite your friends to play the game:
- On the main game screen (with the large 'Play' button), click on 'Invite'
- At any point while you are playing the game, you can click on the text "Invite Friends" at the bottom of the page
- On the main application page (http://www.facebook.com/apps/application.php?id=10726707410) you can select the text on the right hand corner; here you can either send a message to your friends or post the game link as an item in your personal Facebook Profile.
The game does not load when I access it on AOL
Q: I am connecting through AOL and the game is not loading.
A: Please try one of the following proposed solutions:
- Try using IE browser instead of AOL. Go to Start menu -> Programs -> Internet Explorer
- Try using Firefox. If you don't have this already, you can download it from: http://www.mozilla-europe.org/en/products/firefox/
- Clear your private data from the browser's cache:
- If you are using Internet Explorer (IE):
- Open the 'Tools' menu
- Select 'Internet Options'
- Under 'Browser History ', click ' Delete'
- Under 'Temporary Internet Files', click 'Delete Files'
- Click 'Close', then 'OK'
- Try launching the game again, this will force your browser to re-download it
- If you are using Mozilla Firefox:
- Open the 'Tools' menu
- Select 'Clear Private Data'
- Untick all options except 'Cache'
- Click 'Clear Private Data Now'
- Try launching the game again, this will force your browser to re-download
4. Close down your browser and start it again.
- Check that you have the latest Flash Player Player by going to: http://www.playerversion.com - the latest version is 10.0.12.36
- If you have an old version, go to this URL to download latest: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
- Check that Javascript is enabled in your browser, see this link: http://www.google.com/support/bin/answer.py?answer=23852
Ranking Types
Q: Is it possible to see a list of all achievable ranking types?
A: These are the different ranking types that you can achieve by playing the game:
The Bonus Round is not available in Challenge Mode
Q: When I play Challenge Mode, I solved a 6 letter word, but there was no option to play the Bonus Round.
A: This is intended. The Bonus Round is only available when you play the Normal Mode
My score after playing the Challenge Mode is not saved
Q: I have played the Challenge Mode and I achieved a new high score, my new high score does not show in the High Score list.
A: This is intended. Your score as shown in the High Score list can only be obtained by playing the Normal Mode.
How many different six letter words are there?
Q: How many different combinations of six letter words is available in the game?
A: In total, there are 22157 six letter words available to solve in the game.
How many different words are available all in all?
Q: In total, how many different words are available in the game?
A: There are 41381 different words in total, varying between 3 to 6 letters each.
What do the icons mean?
Q: What do the icons in the main menu next to the "Invite" and "Challenge" items and above my friends pictures mean?
A: These icons are medals. There are different medals to be achieved in the game. A full list of all medals and what is required for each is listed below.
5 Challenges Won |
25 Challenges Won |
100 Challenges Won
 |
200 Challenges Won
 |
400 Challenges Won
 |
5 Friends Playing |
10 Friends Playing |
20 Friends Playing
 |
40 Friends Playing
 |
80 Friends Playing
 |
What are the dictionaries available in the game?
Q: Can you list all the dictionaries that are available to play?
A: Currently the following dictionaries are available in the game;
- Danish (beta)
- Dutch (beta)
- English
- English TWL
- French (beta)
- German (beta)
- Italian (beta)
- Norwegian (beta)
- Spanish (beta)
- Swedish (beta)
Why are some of the dictionaries labelled with "beta"?
Q: In the list of available dictionaries, some langauges are labelled with "beta", what does this mean?
A: Some of the dictionaries are labelled with "beta" because we are are aware that these dictionaries are not 100% correct. When a dictionary is labelled "beta" it means that we know that some words are missing and that some words are not common words used in the language.
You may help us improve the dictionaries by posting in the relevant thread in the forum:
Danish: http://www.facebook.com/topic.php?topic=5335&uid=10726707410
Dutch: http://www.facebook.com/topic.php?topic=5336&uid=10726707410
English: http://www.facebook.com/topic.php?uid=10726707410&topic=5101
French: http://www.facebook.com/topic.php?uid=10726707410&topic=5103
German: http://www.facebook.com/topic.php?uid=10726707410&topic=5104
Italian: http://www.facebook.com/topic.php?uid=10726707410&topic=5105
Norwegian: http://www.facebook.com/topic.php?uid=10726707410&topic=5334
Spanish: http://www.facebook.com/topic.php?uid=10726707410&topic=5106
Swedish: http://www.facebook.com/topic.php?uid=10726707410&topic=5107
What are the differences between the English and the English TWL dictionaries?
Q: Why are there two English dictionaries available, and what is the difference?
A: TWL stands for "Tournament World List" (http://en.wikipedia.org/wiki/Official_Tournament_and_Club_Word_List). The TWL dictionary is the official list used in Scrabble tournaments.
The TWL dictionary contains uncommon and obscure words that are part of the English language.
If you are not a truly hardcore word game player who knows a lot of obscure and uncommon words, the normal English dictionary is best to use.
Though, if you are already using the English dictionary and find that a lot of words you know are not being recognized, try the TWL dictionary.
Why are names and places not included in the dictionary?
Q: While playing I notice that places such as "Paris" or names such as "Linda" are not accepted, why is this?
A: Names and places might be words like "John", "Latin" or "Paris", these are words defined as proper nouns. Proper nouns are specific names, places and objects. In Word Challenge we are only allowing common noun words to be played. (http://www.chompchomp.com/terms/propernoun.htm)
Is it possible to view rankings by country/World?
Q: I would like to see how I rank compared to other people in my country and the world. Is it possible?
A: At the present time, you are only able to view the scores you and your friends have achieved.
Is it possible to reset my score?
Q: I want to reset my score and start afresh, is it possible?
A: Yes, it is possible to reset your score. The main menu of the game (with the big PLAY button) has the following icon at the top:
Click on the icon and it will allow you to reset your score. You may reset your score as many times as you like.
My score is not saved
Q: Having played a game I am seeing the following message; "There seems to be something wrong with your score" - what does it mean?
A: If you receive this error it can be due to one of our anti-cheating mechanisms. Generally when you receive this error it is because our systems indicate that your system clock is slower than normal and therefore it is being flagged in our systems as you have an advantage. For example you could get 2 minutes 40 seconds instead of 2 minutes for each round of playing.
There are various reasons which your system clock could be slow, the most likely case is that you have some program on your machine that you are unaware of (spyware for example). It could also be that your system battery is low.
To check if spyware is one of the reasons for the slow-down in your system-clock you can download Adaware an anti-spyware program for free: http://www.lavasoft.com/products/ad_aware_free.php
My latest score does not show in my friends score chart
Q: I have just achieved a new high score. However, when I go to my friend's profile page and view the profile box for the game, the pyramid displays my old high score
A: The profile box (score chart) is updated on your friends profile only when they play the game. The next time your friend plays the game, your latest high score will be displayed in their profile box. You need to get your friends playing! ;)
How does the scoring system work?
Q: Is there a list available how the scoring system works? When I make a mistake, will I lose points?
A: The score is 25 points for the first letter, and increased by 1 point for each subsequent letter. So for example if you get a 3 letter word first, then the score will be 25 + 26 + 27 = 78. Then if you get another 3 letter word the score will be 28 + 29 + 30 = 87. You have a better chance to achieve a higher score by playing the same set of letters and find as many words as you possibly can, rather than to move onto a new set quickly.
Why is there no pause function?
Q: How come there is no pause function available in the game?
A: Playfish have chosen not to add a pause function as it could potentionally provide an easy cheating mechanism. Also, a full game last approximately 3 minutes on average including loading and game intro screens.
Cheating
Q: I have noticed that there are some users that have an abnormal score. Are they cheating or are they really that good?
A: Playfish is aware that some users have created different tools and/or bots to boost their score within the game. Playfish are taking measures to limit the possibilities of cheating. You can report cheaters by posting a message in the Facebook Message Board: http://www.facebook.com/board.php?uid=10726707410
You can also report suspected cheaters anonymously by emailing: cheaters@playfish.com
Where can I make suggestions to improvements?
Q: Can I suggest changes to the game in order to improve it?
A: You can suggest improvements by posting on the Facebook Message Board: http://www.facebook.com/board.php?uid=10726707410
Playfish will evaluate all suggestions that are submitted by the users.
I'm stuck and can't find an answer on this FAQ
Q: I cannot find an answer to my question in this FAQ, where can I get help?
A: We are sorry we did not cover your particular question. The Message Board on Facebook have many friendly users that might be able to help. To post a message on the Facebook Message Board you go to this page: http://www.facebook.com/board.php?uid=10726707410
Before posting, use the search function, it is possible that your question has been asked previously.
