This page has moved. To access the new Playfish Support system, click here. Items covered in this FAQ for Who Has The Biggest Brain? How to install and play the game What are the differences between the Pro Player Club and the Free version? The game does not load How to invite friends The game does not load when I access it on AOL Brain Types World Rank Percentile Is it possible to view rankings by country? What are the different icons used in the game? Playing individual mini-games My score is not saved My latest score does not show in my friends pyramid What do the icons in the profile page stand for? How does the scoring system work? Relationship between IQ and game score Why is there no pause function? Cheating Where can I make suggestions to improvements? I'm stuck and can't find an answer on this FAQ How to install and play the game Q: What do I need to do to play this game? A: This game can currently only be played on the Facebook platform. If you do not already have a Facebook account, you need to create an account by clicking on this link: http://www.facebook.com/ Once you have created an account, go to this page, from where you can install the application and play: http://apps.facebook.com/biggestbrain/gameinfo?pf_ref=x1011 What are the differences between the Pro Players Club and the Free version? Q: I see it is possible to purchase a subscription of the game, called "Pro Player Club" version, what are the differences between the Pro version and the Free version? A: You may view the differences in the comparison chart:
You can GO PRO and access the additional features by clicking on the GO PRO button in the main menu of the game. The game does not load Q: The game does not load. I have tried upgrading my Flash Player but it does not change anything. A: If you are having issues loading the game, please try the following:
Q: How do I invite my friends to play the game? A: There are several methods to invite your friends to play the game:
The game does not load when I access it on AOL Q: I am connecting through AOL and the game is not loading. A: Please try one of the following proposed solutions:
4. Close down your browser and start it again.
Brain Types Q: Is it possible to see a list of all achievable brain types? A: These are the different brain types that you can achieve by playing the game:  World Rank Percentile Q: What does world rank percentile mean? How is it calculated? A: The percentiles go from 0 (worst) to 99 (best). This shows you where you are with relation to all other users in the world - for example; if your percentile is 92 then you are in the top 8% of users. (Specifically, you are in the top 8% but not in the top 7%.) You can also think of this as the percentage of all users that you are smarter than, so a percentile score of 92 means you are smarter than 92% of all users. Is it possible to view rankings by country? Q: I would like to see how I rank compared to other people in my country. Is it possible? A: This is possible. However, you need to be a member of the appropriate Facebook Network for that country. You can join a Network from the main Facebook site by selecting: 'Account -> Networks''. Write your country's name in the 'Network Name'' field and select 'Join Network'. Now when you go back to the game you can select your country in the menu just above the list of your friends Monthly Top 10. Once you have joined a Facebook Network, it will be visible from within the game. Please make note that at the current time you can only see scores from your regional network, ie if you have joined a university or work network you will not be able to see scores for these networks through the game. The list of Networks we do support can be found here: http://www.facebook.com/networks/networks.php?view=geographies (do not switch tabs as we only support the regional networks) What are the different icons used in the game? Q: What are the different icons that are used in the game, is there a list available? A: There are a range of different icons used in the game, in particular for the balance and shape order games. Below you will see a full list of the icons as well as the names for each of these.  Playing individual mini-games Q: Is it possible to play mini-games separately from the main game? A: It is not possible to play mini-games separately from the main game My score does not save Q: Having played a game I am seeing the following message; "There seems to be something wrong with your score" - what does it mean? A: If you receive this error it can be due to one of our anti-cheating mechanisms. Generally when you receive this error it is because our systems indicate that your system clock is slower than normal and therefore it is being flagged in our systems as you have an advantage. For example you could get 70 seconds instead of 60 seconds for each mini-game There are various reasons which your system clock could be slow, the most likely case is that you have some program on your machine that you are unaware of (spyware for example). It could also be that your system battery is low. To check if spyware is one of the reasons for the slow-down in your system-clock you can download Adaware an anti-spyware program for free: http://www.lavasoft.com/products/ad_aware_free.php My latest score does not show in my friends pyramid Q: I have just achieved a new high score. However, when I go to my friend's profile page and view the profile box for the game, the pyramid displays my old high score A: The profile box (pyramid) is updated on your friends profile only when they play the game. The next time your friend plays the game, your latest high score will be displayed in their profile box. You need to get your friends playing! ;) What do the icons in the profile page stand for? Q: What do the icons at the bottom of the Profile page stand for? A: At the bottom of your profile page you can find these icons, in the following order:
How does the scoring system work? Q: Is there a list available how the scoring system works? When I make a mistake, will I lose points? A: Below you can see a list of how the scorings are calculated per mini-game. When you make a mistake you will lose a point according to the INCORRECT_SCORE line relating to each of the mini-games. Similarly, when you play correctly you will be awarded a score according to the CORRECT_SCORE line. Balance CORRECT_SCORE = 24 INCORRECT_SCORE = -16 Cube Counter CORRECT_SCORE = 49 INCORRECT_SCORE = -33 Car Path CORRECT_SCORE = 26 INCORRECT_SCORE = -17 Missing Sign CORRECT_SCORE = 20 INCORRECT_SCORE = -12 Missing Number CORRECT_SCORE = 27 INCORRECT_SCORE = -18 Math Combination CORRECT_SCORE = 44 INCORRECT_SCORE = -29 Shape Order CORRECT_SCORE = 18 INCORRECT_SCORE = -12 Card Pairs CORRECT_SCORE = 26 INCORRECT_SCORE = -18 Action Sequence CORRECT_SCORE = 13 INCORRECT_SCORE = -8 Asteroids CORRECT_SCORE = 11 INCORRECT_SCORE = -11 Jigsaw CORRECT_SCORE = 19 INCORRECT_SCORE = -13 Hexagon Path: CORRECT_SCORE = 40 INCORRECT_SCORE = -26 Relation between IQ and game score Q: Do IQ and score in the game correlate to some extent? A: To some extent IQ and game scores do correlate, however the correlation is not strong. To achieve a good score, a mix of intelligence, speed, luck and practice is required. The correlation between the number of games played and the score is higher than the correlation between IQ and score. The more you play and practice, the better are your chances of achieving a high score! Why is there no pause function? Q: How come there is no pause function available in the game? A: Playfish have chosen not to add a pause function as it could potentionally provide an easy cheating mechanism. Also, each mini-game lasts only 1 minute, making each time you play a full game last approximately 5 minutes on average including loading and game intro screens. Cheating Q: I have noticed that there are some users that have an abnormal score. Are they cheating or are they really that good? A: Playfish is aware that some users have created different tools and/or bots to boost their score within the game. Playfish are taking measures to limit the possibilities of cheating. You can report suspected cheaters anonymously by emailing: cheaters@playfish.com Where can I make suggestions to improvements? Q: Can I suggest changes to the game in order to improve it? A: You can suggest improvements by posting on the Facebook Message Board: http://www.facebook.com/topic.php?uid=8827826004&topic=4849 Playfish will evaluate all suggestions that are submitted by the users. I'm stuck and can't find an answer on this FAQ Q: I cannot find an answer to my question in this FAQ, where can I get help? A: We are sorry we did not cover your particular question. The Message Board on Facebook have many friendly users that might be able to help. To post a message on the Facebook Message Board you go to this page:http://www.facebook.com/board.php?uid=8827826004 Before posting, use the search function, it is possible that your question has been asked previously.  |
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