1. What is your normal response times and procedures for phishing attack. If a phishing attack occurs, can Google delete message being delivered domain wide to our customers? Google has an extremely efficient help desk for Google Apps Enterprise. All tickets are routed to the proper team and tracked. If your company has any issues to report, we will ensure it is ticketed and followed up on. Google maintains a complex and proprietary system to manage all denial of service attacks, phishing attaches, and spam attacks. Their advanced algorithms proactively perform services so these attacks never reach your customers. Spam senders will be blocked so future spam or phishing attacks will not reach the end user. This is Google’s efficiency of scale and the effects on how a large footprint can help all the customers residing on the Gmail system. Normal response if 24 hours and direct contact to Google Engineers can be made to escalate any issues or problems. 2. Can the API provide information on the last time logged in to find out the amount of inactive accounts to remove from the system? Yes. With Single Sign Capabilities SSO, you have access. Your team will also have NOC like controls with the SSO. IKANO will assist you with this setup so integration with your billing provisioning system is in place. 3. What are the customer disclosures, privacy policies, and terms of service for Google Apps Collected below are the usage policies that are included on the contract for review. Acceptable Use Policy http://www.google.com/a/help/intl/en/admins/use_policy.html API Terms of Use http://www.google.com/a/help/intl/en/admins/api_terms.html Domain Service Terms http://www.google.com/a/help/intl/en/admins/domain_service_terms.html End User Terms of Service (TOS) http://www.google.com/apps/intl/en/terms/user_terms.html Help Center http://www.google.com/support/ Privacy Policy http://www.google.com/a/help/intl/en/users/privacy.html Privacy Notice http://www.google.com/a/help/intl/en/admins/privacy.html Service Listings for Partner Edition http://www.google.com/a/help/intl/en/partners/index.html Trademark Guidelines http://www.google.com/permissions/guidelines.html, Technical Service Guidelines http://www.google.com/a/help/intl/en/admins/tssg.html 4. Does the product comply with security laws. Two of the most common topics of
questions regarding Google in general, and Google Apps specifically,
are security and privacy. We take both topics very seriously and truly
believe that our offerings are a great option for customers on both
fronts. Our business is built on our users' trust: trust in our ability
to properly secure their data and our commitment respect the privacy of
the information they place in our systems by not giving that
information to others or using it inappropriately.
In order to help answer some of the many questions we receive and to dispel some common misconceptions we encounter; we have created this FAQ and the corresponding Google Apps security whitepaper. We hope this helps to answer some of your questions about Google's position on these important issues! Privacy
Security
a. What happens when the FBI or RCMP requests customer information from Google. (Information for Privacy Officer). Google will respond to any request providing DVD information to be sent to the FBI/RMCP for any subscriber you are requested to provide. 5. What are the rules around Google Docs and file sizes. http://docs.google.com/support/bin/answer.py?answer=37603&ctx=sibling In a nutshell
Documents
*Please note that when importing files into Google Documents, the content will be converted into HTML. After conversion, the content can sometimes be larger (in some cases significantly larger), and the 500k limit applies to this post-conversion size. As a result, certain documents that are under 500k in their original format may still still be too large to upload. Spreadsheets
Presentations
In an effort to fight spam and prevent abuse, Google will temporarily disable your account if you send a message to more than 500 recipients or if you send a large number of undeliverable messages. If you use a POP or IMAP client (Microsoft Outlook or Apple Mail, e.g.), you may only send a message to 100 people at a time. Your account should be re-enabled within 24 hours. http://mail.google.com/support/bin/answer.py?hl=en&answer=22839 7. Pricing Retail pricing for the service starts at .35/email box/month. Monthly biliing minimums at 500 email accounts. |
Questions about the Google Service |