SHIPPING AND RETURN

FREE SHIPPING

AYANEGUI OFFERS FREE STANDARD DELIVERY ON ALL OUR WORLDWIDE ORDERS. PLEASE NOTE THAT FREE SHIPPING WILL BE APPLIED TO YOUR ORDER AT CHECKOUT. DELIVERY TIMES ARE APPROXIMATELY 4 - 5 WEEKS. 

IF THERE'S NO WAITING LIST, WE WILL SEND TO YOU YOUR TRACKING NUMBER ON 3 - 5 SKILLFUL DAYS AND YOUR PRODUCT WILL BE SENT ON MAX. 7 DAYS.

EXPRESS SHIPPING

IN CASE YOU NEED YOUR ORDER FOR A PRECISE DATE OR A SHORT DELIVERY TIME, CONTACT US TO QUOTE A SHIPMENT THROUGH DHL OR UPS. DELIVERY TIMES ARE APPROXIMATELY 2-7 BUSINESS DAYS.

RETURNS

YOU HAVE 7 DAYS FROM THE DATE OF THE DELIVERY TO MAKE A REFUND FOR YOUR PURCHASE OF AYANEGUI. ITEMS MAY NOT BE RETURNED WITH ODORS, STAINS, CUTS, OR DAMAGED LABELS. SOME OF OUR ITEMS, DUE TO THEIR SPECIAL CHARACTERISTICS, HAVE TO MEET THE FOLLOWING CONDITIONS IN ORDER TO BE RETURNED:

UNDERWEAR: ITEMS OF UNDERWEAR CANNOT BE EXCHANGED OR RETURNED. ACCESSORIES: THEY WILL HAVE TO BE RETURNED WITH THEIR FULL ORIGINAL PACKAGING. SALES: ITEMS ON SALE CANNOT BE EXCHANGED OR RETURNED.

TAXES AND DUTIES

THE PRICES OF PRODUCTS ARE EXPRESSED IN DOLLARS INCLUSIVE OF TAXES BUT EXCLUDING CUSTOMS DUTIES, 

FOR ORDERS OUTSIDE OF THE EU :

ALL APPLICABLE DUTIES SHALL BE BORNE BY THE CUSTOMER. UNFORTUNATELY, WE CANNOT ESTIMATE HOW MUCH DUTIES YOU WILL PAY BUT YOUR LOCAL CUSTOMS SHOULD BE ABLE TO ESTIMATE THE PRICE. AYANEGUI CANNOT BE HELD RESPONSIBLE FOR ANY ACTION AND/OR COSTS AND/OR TAXES AND/OR DELAYS DUE TO CUSTOMS OVER WHICH IT HAS NO CONTROL.

IMPORTANT INFORMATION

DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR STOCK AVAILABILITY AND/OR CUSTOMS DELAYS. WE ARE UNABLE TO DELIVER TO POST OFFICE BOXES. ALL ORDERS ARE FULLY TRACEABLE THROUGH CORREOSDEMEXICO.GOB.MX

ORDER STATUS

ALL ORDERS ARE FREE SHIPPED WITH CORREOS DE MEXICO AND ARE FULLY TRACEABLE ON THEIR WEBSITE. CONCERNING EXPRESS SHIPPING YOU CAN ALSO TRACK YOUR ORDER ON THEIR WEBSITE. YOU CAN ALWAYS CONTACT THEM IF YOU HAVE QUESTIONS REGARDING YOUR SHIPMENT. ALTERNATIVELY, YOU CAN CONTACT US VIA WHATS APP OR MAIL TO GET GENERAL INFORMATION ABOUT YOUR ORDER STATUS.

*WE ARE NOT RESPONSIBLE FOR DELAYS BY DELIVERY COMPANIES.*