Asia-Australia Technology uses an online Issue Tracker to manage nearly all communication between management, clients, developers and testers. Specifically the issue tracker is used for:
- Reporting Bugs to Development Team
- Asking Questions or Seeking Clarification on Requirements
- Requesting Scope Changes
To access Issue Tracker, go to http://issuetracker.asiaaustraliatechnology.com. If you don't already have a username and password, please speak with a representative from Asia-Australia Technology to provide you with one.
Using Issue Tracker- In most cases, the Issue Tracker should be used as an alternative to email.
- When raising a new issue, the status should be set to 'New'. The assignee should be set to the person required to action the issue.
- When an issue has been assigned to you for action by somebody else, if it is something that may take a little while to do, the status should be updated to 'In Progress', and an additional comment is often helpful.
- When an issue has been resolved, you should change the status to 'Resolved' and reassign the issue back to the person who raised the issue. It is important to change both the status and the assignee, so the person required to action the issue is aware of the fact.
- Only the person who raised the issue should ever change the status to 'Closed'.
- Questions regarding requirements should be resolved within 24 hours so as not to impact project deliverables.
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